Hoteles Memorables

Right of Withdrawal

In accordance with the Law 1480 of 2011, when you make a reservation or purchase through our website , you may exercise your Right of Withdrawal at the latest within five business days of the purchase confirmation.  The right of withdrawal will not proceed for reservations whose entry date is before five days.

To exercise the right of withdrawal, you must send an email to [email protected]. The refund will be made within 30 calendar days following the exercise of the withdrawal date, without deductions of any kind, by bank deposit in the name of the reservation holder or by reversion to the credit card used for the purchase, according to the method of payment used.

Important Note: Cancellation Policy DOES NOT APPLY for NON-REFUNDABLE reservations.